Article 1: Scope and modification of the general terms and conditions of sale

These general terms and conditions of sale apply to all orders placed on the website localhost/clef

The company A.C.S reserves the right to adapt or modify these terms and conditions of sale at any time. In the event of modification, the terms and conditions of sale in effect on the date of the order will apply to each order. A.C.S advises the consumer to save and/or print these general terms and conditions of sale for safe and permanent storage, enabling them to invoke them at any time during the execution of the contract if necessary.

Article 2: Purpose

These general terms and conditions of sale are intended to define the rights and obligations of the parties and the conditions applicable to any purchase made through the company's online store. A.C.S,localhost/clef whether the buyer is a professional or a consumer. The purchase of a good or service through this site implies unreserved acceptance by the buyer of these general terms and conditions of sale.

Article 3: The order

The order can only be registered if the consumer is clearly identified: either by logging into their account using their access codes, or by creating an account on localhost/key if they are not yet registered.

All orders constitute acceptance of the prices and descriptions of the products available for sale. The contract is considered formed upon issuance of the order confirmation. Once the order is validated, it is transmitted to our logistics department for processing. The consumer can obtain information on the tracking of their order at any time, either by logging into their account and going to the Order Tracking section, or by contacting customer service by email at contact@localhost/key

Article 4: Acceptance and Evidence

Acceptance of the general terms and conditions of sale (checkbox) constitutes an irrevocable and unconditional acceptance of the order by the consumer.

The computerized records, stored in the company's computer systems A.C.S under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties.

Article 5: Product Information

A.C.S The website presents the products for sale and the necessary characteristics in accordance with Article L 111-1 of the French Consumer Code, allowing potential consumers to know the essential characteristics of the products they wish to purchase before placing a final order. Please note that the photos are not contractual.

Article 6: Price

Prices are shown in euros, inclusive of all taxes, excluding shipping costs. They include French VAT at the rate in effect on the date of the order.

A.C.S reserves the right to change its prices at any time and without notice, but undertakes to apply the rates in effect at the time the order is registered.

Depending on the amount of their order, the consumer will have to pay shipping costs:

Order

Orders of €210 or more: free

Article 7: Payment Methods

7.1 Bank card

The consumer can pay for their order using one of the following payment cards:

VISA

MasterCard

· other credit cards

Payment is processed on our partner bank's server (Banque Populaire du Nord). The consumer's credit card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to the bank. A.C.S We have absolutely no access to this information and do not store it on our servers. That's why you are asked to provide it again for each new transaction on our site.

7.2 Check

The check must be issued by a bank located in metropolitan France or Monaco and made payable to A.C.S If possible, and to facilitate order processing, we advise the consumer to print their order confirmation email and attach it to their check.

IMPORTANT: If paying by check, delivery times will be longer. Order processing will begin upon receipt of the check.

7.3 Bank transfer

If you prefer not to use your credit card, you can pay by bank transfer directly to our account. You must then pay the full amount within 5 days, otherwise your order will be cancelled. Please remember to always include your order number with your payment. We will ship your item immediately upon receiving your payment.

7.4 PAYPAL

PayPal is an electronic payment service that allows consumers to pay for purchases, receive payments, or send and receive money. They can use the service for one-off or single payments, or they can open a PayPal account to make regular payments.

More information on www.paypal.fr

7.5 Administrative Mandate

On behalf of a community, a town hall or another type of administrative organization, you can make your payments by administrative order.

1. Create your account in minutes thanks to the registration form.

2. Select and add your products to the cart on our website.

3. Validate your basket and confirm the delivery address.

4. Select the payment method "by administrative mandate", validate your order.

5. Download the administrative mandate form on the following page or by clicking on the link provided by email.

7. Send us this stamped and signed document, along with your internal purchase order. by email :

contact@localhost/key

8. The shipment of the products will take effect upon receipt of all documents.

Article 8: Anti-fraud control

A.C.S checks all orders that have been validated on its site. These checks aim to protect A.C.S of abusive practices carried out by fraudsters.

As part of these procedures, A.C.S The company may request supporting documents from the consumer to release the order. These requests will be made by email and/or registered mail with return receipt requested.

A.C.S is the recipient of the data related to the order. Failure by the consumer to provide the data related to their order will prevent the processing and analysis of their transaction. In the event of a chargeback due to fraudulent use of a bank card, the consumer's details associated with this chargeback will be recorded in a payment incident file maintained by A.C.S. An irregular declaration or anomaly may also be subject to specific processing.

In accordance with the French Data Protection Act of 6 January 1978, the consumer has, at any time, the right to access, rectify, and object to all of their personal data by writing, by mail and providing proof of their identity.

Article 9: Delivery Times

The shipping time for each product is specified on the website by clicking on the "View this product" button.

Please note that orders are shipped Monday to Friday within 24 to 48 hours.

Three scenarios are possible for the consumer:

• The product is listed as "in stock on the platform": shipping time is 2 to 3 days.

• The product is listed as "in stock with suppliers": the shipping time is 4 to 15 days.

• The product is listed as "currently being stocked, delivery within 30 days": the estimated shipping time is one month. Customers can contact customer service for the exact delivery time.

In the first two cases, the maximum delivery date will be specified to the consumer during their ordering process.

The delivery time for services:

For electronic repair services, the turnaround time is 48 to 72 hours, excluding postal delays.

For programming services on immobilizer boxes, BSI... the turnaround time is 72 hours excluding postal delays

For the coded key copy service, the turnaround time is 48 hours, excluding postal delays.

Article 10: Delivery Terms

• Home delivery by post, delivery times 2 to 3 working days for mainland France, 3 to 7 days for Europe.

• Shipping costs are not included in the advertised prices. They are clearly indicated at the "delivery selection" stage or in the "payment and delivery" section. Shipments are made by La Poste: tracked letter, Colissimo with or without signature, registered letter with R2 or R3 insurance for services to mainland France and Corsica only, and in POSTEXPORT envelopes, Colissimo International for the European Union and Switzerland.

• Note for Tom onlyNew Caledonia, French Polynesia, Saint-Pierre-et-Miquelon... : all consumables will be sent by priority mail without tracking and without insurance; if you would like tracked and insured shipping please contact us for a quote.
• Shipping costs are not included in the advertised prices. They are clearly indicated at the "delivery selection" stage or in the "payment and delivery" section. Shipments are made by La Poste: tracked letter, Colissimo for mainland France and Corsica only, and POSTEXPORT envelope, Colissimo International for the European Union and Switzerland.
  
  

Note that tracked letter shipments are not insured in case of loss or theft of the parcel; registered shipments against signature and relay point shipments will be insured in case of loss or theft.

Article 11: Delivery problems due to the carrier

Upon receiving the package, the consumer must check its condition in the presence of the delivery person. If the consumer finds that their package is damaged or has been opened, they are advised to refuse delivery. A.C.S The carrier will then handle the dispute with the carrier. If the carrier accepts the claim, they must specify the anomaly in the "reservations" section of the delivery slip. The consumer must also confirm this anomaly by sending the carrier a registered letter with acknowledgment of receipt within 72 hours of the delivery date, outlining the claims. The consumer must send a copy of this letter by email or regular mail.

Article 12: Delivery Errors

Once the package has been received, the consumer must check that their order is correct. Any claim regarding delivery errors and/or non-conformity of the products must be sent to customer service by email to contact@localhost/clef on the day of delivery or at the latest on the first business day following delivery.

One of the products is missing: the consumer must send their complaint by email to contact@localhost/key and contact customer service. After checks with our logistics department, A.C.S will return the missing product to the consumer at its own expense.

Article 13: Unavailability of the ordered item

In the event of non-performance of the contract by A.C.S resulting from the unavailability of the ordered item, A.C.S will inform the consumer and, where applicable, reimburse them without delay and at the latest within thirty days of payment of the sums they have paid. When it is able to do so, A.C.S will offer the consumer the possibility of being supplied with a product of equivalent quality and price.

Article 14-1: Product Warranty

All items sold by A.C.S Products on the localhost/clef site are subject to a legal guarantee of conformity (L211-1 of the Consumer Code) and a guarantee against hidden defects (articles 1641 et seq. of the Civil Code) allowing the return of defective delivered items.

All electronic parts sold on localhost/clef can be requested with an invoice for professional installation.

Article L211-4 of the Consumer Code

The seller is obligated to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was the seller's responsibility under the contract or was carried out under the seller's supervision.

Article L211-5 of the Consumer Code

To comply with the contract, the goods must:

1. To be fit for the purpose for which similar goods are normally used and, where applicable:

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model ;

- to present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labelling ;

2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-12 of the Consumer Code

The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article 1641 of the Civil Code

The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.

Article 1648, paragraph 1 of the Civil Code

The action resulting from latent defects (hidden defects) must be brought by the buyer within two years of the discovery of the defect.

Our customer service number: 03-27-46-69-51

Article 14-2: Repair Guarantee

Our repairs are guaranteed for 6 months.

The commercial warranty covers the replacement part(s) during the repair. The Seller provides no warranty in the event of equipment modification, accident or impact, intentional damage, or damage caused by water, fire, humidity, or lightning. No warranty is provided in the event of abnormal use. If the appliance is out of service for repair, any period of downtime of at least seven days will be added to the remaining warranty period as of the date the consumer requested service or the date the appliance was made available, whichever is later. Service and repair times depend on the availability of the parts required to repair the appliance. Therefore, the Seller commits to responding (except during holiday periods or in cases of force majeure) within fifteen days, but cannot guarantee repair times. Intervention times for remote controls, transmitter: 48 to 72 hours. Upon expiry of the commercial contractual warranty, and during the period in which the Seller can obtain the parts, new or used, necessary for the repair of the devices concerned, or has these parts in its stocks, the Seller will, if the Buyer so wishes, repair the device according to the conditions and price list displayed on the Seller's premises on the day of the service request. These conditions and price list will be communicated to the Buyer remotely upon simple inquiry on the day of a request for after-sales service concerning the device specified above. The Buyer will be responsible for all shipping and insurance costs, both to and from the seller, if they return the equipment for repair. The Seller will not carry out any work at the Buyer's home.

Article 14-2: Warranty for spare parts

All our spare parts are guaranteed for 1 year

In the event of a product defect during the warranty period, the customer must return the products for warranty service.

The customer is responsible for the shipping costs of the product.

The following will not be covered by the warranty:

- the inserts, key blade cut by a third party other than our cutting service

- ignition switches that have had an additional key blade insert cut by a third party other than our cutting service.

Article 15: Right of withdrawal / Exchange or refund procedures

In accordance with the law, the consumer has a withdrawal period of fourteen clear days from the delivery of the products and may return them for exchange or refund.

For deliveries made by post/parcel post:

The consumer must inform A.C.S Email contact@localhost/key for a return number. To be accepted, the returned product must be in perfect condition and in its original packaging, whether opened or not.

The products must be returned, accompanied by the return slip (provided by customer service).

The return shipping costs are the sole responsibility of the consumer.

In the case of an exchange, A.C.S undertakes to deliver the requested new product as soon as possible.

In the case of a refund, A.C.S will reimburse the consumer for all sums paid excluding shipping costs, as soon as possible and at the latest within thirty days following the date on which the right of withdrawal was exercised.

Attention !!!

items will not be returned or exchanged:

- Transmitters/remote controls, new, used, sold for parts

- Coded keys (with transponder)

- The transponders (because for some it is not possible to verify if they are indeed blank)

- The cut inserts

Article 16: Applicable Law and Jurisdiction in Case of Dispute

These terms and conditions are governed by French law.

In the event of a dispute, an amicable solution will be sought before any legal action is taken, as such action will not interrupt the time limit for bringing a warranty claim. Failing this, the principle of territorial jurisdiction will apply to determine the competent court to settle the dispute relating to the contract.

According to Articles 42 et seq. of the Code of Civil Procedure:

Unless otherwise provided, the territorially competent jurisdiction is that of the place where the defendant resides.

The place where the defendant resides is understood to be:

- if it concerns a natural person, the place where that person has their domicile or, failing that, their residence,

- if it is a legal entity, the place where it is established.

In contractual matters, the plaintiff may, at his option, bring proceedings before the court of the place where the defendant resides, the court of the place of actual delivery of the thing or the place of performance of the service.

Article 17: Data Processing and Freedoms

The information requested from the consumer is necessary for processing their order. The consumer has the right to access, rectify, and delete their personal data at any time, under the conditions stipulated by the law of January 6, 1978.

You can apply by mail, providing proof of your identity.